Zendesk helps its 145,000 worldwide clients connect with their customers on any level, providing customer service solutions across phone, chat, email, social media and any other channel. Smart self-service Q&A, live messaging and call center software are just some of the key offerings.
With extremely fast growth – roughly 35% per year – the company had to scale quickly while streamlining its responses to requests for information (e.g. RFPs, security assessments). Each request was unique and information was siloed, so new hires couldn’t get up to speed fast enough.