Knowledge Base & Sales Content Management Platform

Content Management

Ombud does more than just store content—it scales your best content across the organization. The platform’s semi-structured database parses content in a granular way giving users valuable information each time they search while a reuse library indicates where, how, and why content is being used within each document created.

Project Collaboration

A full collaboration suite means team members across your organization contribute expertise at the right time in your sales process—no re-inventing the wheel. It’s easy for SMEs to engage by assigning ownership of specific tasks, sections, or entire documents while maintaining visibility into their progress.

Machine Learning

As content is created, updated, and used, Ombud’s machine learning engine curates your library ensuring access to the best, most accurate information the next time you encounter a similar task. Using natural language processing, end-user activity data, and opportunity-specific information, Ombud becomes more in tune with your business as you use it.

Sales Content Consolidation

Ombud consolidates all content in one place providing a single source of truth for your revenue teams - no more content living within shared drives, email, user desktops, or disparate systems. Content authors and subject matter experts make updates in a central place so everyone has access to their knowledge. In turn, it’s easy for others to find the information they need and modify it when necessary.

- Key Functionality -

Document generation and authoring capabilities support multiple use cases

Automatic content additions into the pool of suggested content

Intelligent search categorizes and prioritizes the best content for use

Content flagging can push inaccuracies to SME review and remove from search until resolved

Nomination of end-user generated content to curated documents

Streamlined Sales Workflows

Every subject matter expert’s worst nightmare is getting emails from 10 different people, all asking the same question. With Ombud, you protect your subject matter experts and empower users to find the content they need or assign the correct person if necessary. Ombud also offers automatic triggers and notifications so you never miss an assignment, due date, or let content go stale.

- Key Functionality -

Team grouping for clear delineation of responsibility

Separate access-levels streamline workflow for subject matter experts

Notifications of assignments and communication

Expiration dates and end-user curation of content for seamless updates

Reporting in a birds-eye view to see every task on every document

Customer & Prospect Data Security

Content is one of the most valuable assets in your business and Ombud, as an ISO/IEC 27001:2013 certified solution, is trusted to keep it as such. Role-based access control ensures users see only the content and features they need, when and where they need them. Whether your team is working from home, a coffee shop, or the airport, data is secure, end-to-end.