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Automating Response Management

Automate responding to RFPs and questionnaires, while scaling your knowledge resources.
Ombud is an automated response management platform that accelerates the completion of RFPs, RFIs, DDQs, and security questionnaires.

Curate Knowledge

Capture your most critical knowledge with a centralized, live repository of your most valuable content. Share this knowledge across your entire sales and revenue organization in one searchable location. Advanced natural language processing technology, OmMatch, ensures the right answers find users and is always current.

Automate Responses

As content is created, updated, and used, Ombud’s intelligent engine learns, ensuring access to only the best, most accurate information every time. This enables the platform to automatically answer questions in RFPs and other questionnaires, so you don’t have to spend your time searching and pasting.

Collaborate  Across the Sales Process

Central location for all pre-sales customer facing content, keep track of all ad-hoc requests and responses throughout the sales cycle. Create best-practice templates to ensure successful discovery calls and demos. Access through Salesforce and uncover unique performance insights on your team and process. Eliminate the SME bottleneck from your sales cycles.

A response management platform your team will love.

Self-curation of knowledge
OmMatch recommendation engine automates responses
Respond to RFPs in half the time
Securely share live web view including rich media
Export to Excel, Word, PDF
Analytics to track customer viewing data, win rates, and more
Self-service document import
Support for the most complex questionnaires & documents
Built for large enterprises, will scale with your business

Customer & Prospect Data Security

Content is one of the most valuable assets in your business and Ombud, as an ISO/IEC 27001:2013 certified solution, is trusted to keep it as such. Role-based access control ensures users see only the content and features they need, when and where they need them. Whether your team is working from home, a coffee shop, or the airport, data is secure, end-to-end.

- Key Functionality -

Single Sign-On (SSO) connection with all SAML 2.0 compliant vendors
Data encryption in transit
Automatic session timeouts and auto-locks for invalid logins
Enterprise-grade access controls
Fully configurable NIST password protections

The lifecycle of a document in Ombud.

Ombud understands and interprets the key deliverables in your sales process.
Ombud contextualizes each activity into intelligent actions.
Ombud provides team orchestration, ensuring revenue tasks are completed ahead of schedule.
Ombud ensures everything is delivered to the right parties, in the right format, at the right time.

Curated knowledge at your fingertips

Explore Use Cases