Ombud recognizes that the EEA and Switzerland have established strict protections regarding the handling of EEA and Swiss Personal Data, including requirements to provide adequate protection for EEA and Swiss Personal Data transferred outside of the EEA or Switzerland, as applicable. If you are based in the EEA or Switzerland, to provide adequate protection for Personal Data about you we receive in the US, Ombud has elected to self-certify to both the EU-US and the Swiss-US Privacy Shield Frameworks administered by the US Department of Commerce (collectively, the “Privacy Shield”). Ombud adheres to the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement, and Liability.
For purposes of enforcing compliance with the Privacy Shield, Ombud is subject to the investigatory and enforcement authority of the US Federal Trade Commission. For more information about the Privacy Shield, see the US Department of Commerce’s Privacy Shield website located at https://www.privacyshield.gov . To review Ombud’s representation on the Privacy Shield list, see the US Department of Commerce’s Privacy Shield self-certification list located at https://www.privacyshield.gov/list.
Personal Data We Collect:
When you interact with us through the Site or the Services, we may collect Personal Data and other information from you, as further described below:
Personal Data That You Provide Through the Site:
We collect the following categories of Personal Data from or about you:
- Identity Data includes first name, last name, username or similar identifier.
- Contact Data includes billing address, delivery address, email address and telephone numbers.
- Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
- Profile Data includes your username and password, application preferences, feedback and survey responses.
- Usage Data includes information about how you use our website, products and services.
- Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We process your Personal Data for the following purposes:
- To register you as a new user of our Services;
- To respond to one of your inquiries through email and/or web form
If you provide Personal Data, you acknowledge and agree that such Personal Data may be transferred from your current location to the offices and servers of Ombud and the authorized third parties referred to herein located in the United States.
Non-Identifiable or Aggregated Data:
Our Use of Your Personal Data and Other Information:
Our Disclosure of Your Personal Data and Other Information:
Ombud is not in the business of selling your information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we may share your Personal Data with certain third parties without further notice to you, as set forth below:
Business Transfers: As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Data may be part of the transferred assets.
Agents, Consultants and Related Third Parties:
Ombud, like many businesses, sometimes hires other companies to perform certain business-related functions. Examples of such functions include mailing information, maintaining databases and processing payments. When we employ another company to perform a function of this nature, we only provide them with the information that they need to perform their specific function.
International Data Transfers
If you are based in the EEA or Switzerland, please note that we may transfer your Personal Data to agents, consultants and related third parties, including our Related Companies, who perform functions on our behalf. Where required by the Privacy Shield, we enter into written agreements with those third-party agents and service providers requiring them to provide the same level of protection the Privacy Shield requires and limiting their use of the data to the specified services provided on our behalf. We take reasonable and appropriate steps to ensure that third-party agents and service providers process your Personal Data in accordance with our Privacy Shield obligations and to stop and remediate any unauthorized processing. Under certain circumstances, we may remain liable for the acts of our third-party agents or service providers who perform services on our behalf for their handling of your Personal Data that we transfer to them.
Ombud may disclose your Personal Data if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of Ombud, (iii) act in urgent circumstances to protect the personal safety of users of the Site or the public, or (iv) protect against legal liability.
You can use the Site without providing any Personal Data. If you choose not to provide any Personal Data, you may not be able to use certain Services.
Links to Other Web Sites:
Ombud takes reasonable and appropriate steps to protect the Personal Data provided via the Services from loss, misuse, and unauthorized access, disclosure, alteration, or destruction in accordance with the Privacy Shield. However, no Internet, email or other electronic transmission is ever fully secure or error free, so you should take special care in deciding what information you send to us in this way.
Other Terms and Conditions:
Your access to and use of this Site is subject to our Terms of Service located here.
Access to Information; Contacting Ombud:
To keep your Personal Data accurate, current, complete, or to delete it if it is inaccurate or processed in violation of the Privacy Shield please contact us as specified below. We will take reasonable steps to update or correct Personal Data in our possession that you have previously submitted via the Services. Please note that your right to access your Personal Data may not apply in some cases, including where providing access is unreasonably burdensome or expensive under the circumstances or where it would violate the rights of someone else. We may request specific information from you to confirm your identity. In some circumstances we may charge a reasonable fee for access to your Personal Data.
You may contact us at: email@example.com
You can direct any complaints about the use or disclosure of your Personal Data to us at firstname.lastname@example.org. We will investigate and attempt to resolve any complaints or disputes regarding the use or disclosure of your Personal Data within 45 days of receiving your complaint.
For any unresolved complaints, you may be able to invoke a binding arbitration process under certain conditions. To find out more about the Privacy Shield’s binding arbitration scheme, please see: https://www.privacyshield.gov/article?id=ANNEX-I-introduction. The Federal Trade Commission has investigation and enforcement authority over our compliance with the Privacy Shield.
Ombud has further committed to refer unresolved Privacy Shield complaints to TRUSTe/TrustArc, an alternative dispute resolution provider located in the United States. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request