Rapid7 has been recognized by Frost & Sullivan as one of the fastest growing cybersecurity companies – adding 13 global offices, 7,900 customers and 48 Fortune 100 clients to its pedigree in just 20 years. Its new client relationships begin with a formal scope of work (SOW) document, which defines deliverables and billables up front. However, the firm’s content management system (CMS) that helped create those documents could no longer keep up with the accelerated pace of business.
Of course, the revenue can’t begin until the work begins. And the work can’t begin until the SOW is completed and signed.