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Boston, Massachusetts
1,000 - 5,000
Information Security & Risk
Teams Using Ombud:
Content Strategy, Sales, Sales Engineering, Various SME Groups
  • 30% less time required per SOW on average
  • 6 teammates created more than 2,000 SOWs in one year
  • 5 minutes or less spent on some SOWs
  • Additional responsibility was given to Rapid7’s content team because of how they optimized the SOW process. They’re able to provide even more value to Rapid7 as a team.
Download Case Study

Streamlining SOWs with Collaboration, Curation and Customization

Rapid7 has been recognized by Frost & Sullivan as one of the fastest-growing cybersecurity companies – with 13 global offices, 7,900 customers, and 48 Fortune 100 clients to its pedigree. Its new client relationships begin with a formal scope of work (SOW) document, which defines deliverables and billables upfront. However, Rapid7’s content management system (CMS) that helped create those documents could no longer keep up with the accelerated pace of business. Of course, revenue can’t be collected until the work begins. And the work can’t begin until the SOW is completed and signed.

Challenge

CMS Crashes
Time-Consuming Customization

Sheer volume of stored data led to long load times, crashed the system, and required manual SOW restructuring.

Rapid7’s SOW templates were not editable, leaving their CMS vendor to perform that additional task.

Tasks fell through the cracks as deadlines loomed.

No Centralized Workflow

Solution

Controlled Access
Advanced Authoring

One modern platform can now handle the volume as well as organize and streamline access to all of the content relevant to SOWs.

Rapid7 can now curate reusable scope content versus re-creating from scratch; and it can customize templates and formats, personalizing SOWs to each specific client.

Today, tasks are assigned and tracked centrally, and the entire team is able to access progress reports from anywhere.

Centralized Collaboration

Results

Rapid7 uses Ombud’s content collaboration platform driven by machine learning to automate the SOW process and keep up with the pace of business – ensuring quality of output while aligning with client expectations right from the start. And ultimately generating revenue sooner versus later.

  • 30% less time required per SOW on average
  • 6 teammates created more than 2,000 SOWs in one year
  • 5 minutes or less spent on some SOWs
  • Additional responsibility was given to Rapid7’s content team because of how they optimized the SOW process. They’re able to provide even more value to Rapid7 as a team.
"Ombud is the fastest, most efficient and easiest solution I’ve used in my professional career."
Robbie Cooper
Manager of Content Strategy

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