Magellan Health, Inc. is a Fortune 500 leader in managing the fastest growing, most complex areas of health, including special populations, complete pharmacy benefits, and other specialty areas. As a result, answering all of the intricate requests from prospective customers was just as complicated. And as the number and complexity of proposals grew, turnaround times became shorter.
Subject matter experts (SMEs) were answering the same questions repeatedly.
Piecemealing together emails and locally stored files was not scalable.
With no centralized status reporting, constant ad-hoc meetings were called to keep the team on track.
Having one platform for all content improved SME engagement.
Information is located quickly and ranked by relevancy; status reports and routine tasks are automated; proposal customization and formatting are simplified.
With a streamlined process, Magellan became more efficient and was able to shift time towards important projects and strategy.
Magellan leverages Ombud to quickly locate relevant proposal content, pinpointing ideal responses out of many possible options. Read the case study here.