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Boston, Massachusetts
1,000 - 5,000
Communication Software
Teams Using Ombud:
Proposal Management, Solutions Consulting
  • 60% reduction in questionnaire response time
  • 150% increase in response volume, 0% increase in staff
  • 77% win rate for new proposals
  • One single employee now equals 150 questionnaires per quarter
Download Case Study

LogMeIn Cuts Security Questionnaire Response Time in Half

LogMeIn provides clients with secure, remote access to their computers, files, and applications from any device at any time. Its platform supports tens of millions of daily users and is in demand by companies of every size. 

With cybersecurity top of mind in today’s world, LogMeIn is faced with in-depth security questionnaires from prospective clients. The sales teams spent half of their time just answering these questionnaires, which was not sustainable in the face of expanding demand for collaboration and communications solutions.

Challenge

Constant Updates
Outdated Versions

Product growth combined with frequent software updates made a spreadsheet system unscalable across thousands of clients.

Old and incorrect content often sent the sales team into damage-control mode.

Without a single source of approved content, all responses had to be reviewed by subject matter experts, repeatedly.

Re-Inventing the Wheel

Solution

Automated Updates
Full Version History

Content is pinpointed and updated in real-time, all in one location.

Controlled access to all versions of previous responses ensures consistent, compliant delivery every time.

Team can access and collaborate in a single curated library of all authorized content 24/7 from anywhere.

Global Resource

Results

LogMeIn now maintains a centralized, curated library of automatically updated, management-approved security information that ensures consistent, compliant material shared across its enterprise.

  • 60% reduction in questionnaire response time
  • 150% increase in response volume, 0% increase in staff
  • 77% win rate for new proposals
  • One single employee now equals 150 questionnaires per quarter
"Ombud reduced response time by more than half, enabling our sales team to close more business."
Mike Bettencourt
VP of Solutions Consulting

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