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Ombud News

Ombud Named a High-Performer and Best in Support for Proposals and RFPs

January 5, 2021

We’re pleased to announce Ombud has been named a “High Performer” in two of G2’s Grid® reports categories for Winter 2021. The reports’ scores are based on verified reviews by customers and grounded on ease of use, ease of setup, ease of administration, and how well the software meets requirements. G2 is the world’s largest B2B tech marketplace for software and services, helping businesses make smarter buying decisions.

Ombud ranked in the top 5 across all RFP solutions providers (out of 38 providers) and top 25 for all Proposal solution providers (out of over 150 providers) earning its Winter 2021 “High Performer” position. Rated by our customers as 4.8/5 stars, Ombud was also recognized as “Best in Support” for the RFP category.

Since our founding, Customer Success has been a priority for us. When customers rely on Ombud, they can expect the utmost care and attention through a dedicated Customer Success Manager who is an expert at the platform. Each CSM shares best practices for adoption and use and a full-service support team provides an extra layer of expertise resolving issues and questions for users across each account. With this keen focus on customer experience as a cornerstone of how way we operate, being named Best in Support by G2 is icing on the cake.

Even as our client base has grown, we’ve stayed true to these values. Whether the customer is a Fortune 500 company or they’re a growing startup, we treat them with the same level of care: with a dedicated CSM who runs a full implementation and always free customer support. 

Out of all the awards our team could have received, “Best in Support” is the one that means the most. We’ll continue to show up and treat our clients as the all-stars they are, all while bringing unparalleled expertise to our platform and the gaps we see in the sales content space.

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