Get Satisfaction Suite | Product Profile | Ombud

This content was downloaded from Ombud, Inc. on 05-19-2013
For an updated version visit http://www.ombud.com/

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Most Favorable Review

Kelly Craft's review of Get Satisfaction Suite

Kelly Craft's review of Get Satisfaction Suite
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What is it good for?

Social Communities

3% Solution Capability

Enterprise Feedback Management

1% Solution Capability

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Resources

Get Satisfaction Video Tour Get Satisfaction Video Tour	Get Satisfaction Video Tour Community rating of 0 out of 5. (0 reviews)
Mint (Wheel of Satisfaction) Since its inception in 2005, Mint has experienced unprecedented growth as consumers’ desire to manage personal finances online increased. To meet growing demand and maintain a high level of customer trust, Mint had to find a way to scale its customer service and support. Mint used a two-tiered support solution consisting of a vBullentin forum (Tier 1) and email (Tier 2). With more than 3 million customers and growing at a rate of 3,000 per day, it was clear that this structure would not scale to meet their (or their customer’s) needs.	Mint (Wheel of Satisfaction) Community rating of 0 out of 5. (0 reviews)
Paul Greenberg - CRM Idol 2011 Declares Its Winners and...Guess Who Voted? Congratulations to both Get Satisfaction and BPMonline. Well played, teams, well played.	Paul Greenberg - CRM Idol 2011 Declares Its Winners and...Guess Who Voted? Community rating of 0 out of 5. (0 reviews)