The Power of Productivity, Demo of Microsoft Dynamics CRM 2011

The Power of Productivity, Demo of Microsoft Dynamics CRM 2011

CRM and Social Networking: Engaging the Social Customer

While some organizations may still question the business relevance of social networking, un-monitored conversations that impact their business are likely occurring online right now. And as many companies have learned, it is important to be involved in those conversations. In this case, ignorance is not bliss. Ultimately, social networks should be viewed as a channel that organizations need to monitor and engage in.

Microsoft Highlights New ERP Public Sector Capabilities

Today at the Government Finance Officers Association Annual Conference, Microsoft Corp. highlighted new public sector capabilities in Microsoft Dynamics AX 2012, an enterprise resource planning (ERP) solution.

Microsoft Plays the Underdog Role in CRM

Perhaps the best words to describe Microsoft's progress in the customer relationship management (CRM) market are slow and uneven. The company released the first version of its Dynamics CRM line in January 2003. Since then, the company has been consistently trying to increase its market presence with only varying degrees of success.

Nissan, Microsoft to build next-generation dealer management system

Nissan and Microsoft have collaborated to jointly build next-generation dealer management system for the Japanese automaker's cars. The solution will be based on the Microsoft Dynamics CRM software and utilize the Windows Azure platform.