This content was downloaded from Ombud, Inc. on 05-25-2013
For an updated version visit http://www.ombud.com/
Compare Communispace Competitors
Ombud helps you better understand Communispace and it's competitors. Add or remove products to see how they stack up against Communispace .
| Solution Capability | |||||
| Billing Software Capability |
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| Contact Center Software Capability |
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| Contact Center Systems Capability |
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| Contact Management Capability |
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| Customer Analysis Capability |
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| Customer Experience Management Capability | |||||
| Customer Portals Capability |
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| Customer Relationship Management Capability |
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| Customer Support Analysis Capability |
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| E-Commerce Marketing Capability |
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| E-mail Marketing Capability |
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| Enterprise Feedback Management Capability |
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| Lead Management Capability |
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| Marketing Analysis Capability |
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| Marketing Automation Capability |
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| Mobile CRM Capability |
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| Mobile Marketing Capability |
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| Sales Analysis Capability |
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| Sales Force Automation Capability |
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| Social Marketing Capability |
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| Social Media Management Capability |
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| Social Networks Capability |
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| Content Ingestion | |||||
| Keyword Configuration | |||||
| Real-Time Content Monitoring | |||||
| Data Mine Structured Data | |||||
| Data Warehouse Capacity | |||||
| Hourly Content Monitoring | |||||
| Social Spam Filtering | |||||
| Automated English translation | |||||
| Data Mine Unstructured Data | |||||
| Listening to Online Sources | |||||
| Blog Comments Sourced | |||||
| Facebook Sourced | |||||
| LinkedIn Sourced | |||||
| Online News Sourced | |||||
| Twitter Sourced | |||||
| Blogs Searched | |||||
| Facebook Search | |||||
| Twitter Search | |||||
| Automatic Competition Monitoring | |||||
| Competition Monitoring | |||||
| Listening to Internal Sources | |||||
| Contacts Sourced | |||||
| Customer Service Sourced | |||||
| Email Sourced | |||||
| In-House Text Sourced | |||||
| Internal Forums Sourced | |||||
| Internal Surveys Sourced | |||||
| SMS Messages Sourced | |||||
| Web Forms Sourced | |||||
| Mention Prioritization | |||||
| Significance Ranking | |||||
| Brand Monitoring | |||||
| Brand Reputation Calculation | |||||
| Brand Reach Analysis | |||||
| Campaign Effectiveness | |||||
| Real-time Mention Alerts | |||||
| Theme analysis | |||||
| Topic analysis | |||||
| Competitor Brand Benchmarking | |||||
| Sharing and Publishing Analytics | |||||
| API Analytics | |||||
| Audience Analysis | |||||
| Audience Tracking | |||||
| Audience Trends | |||||
| Click Tracking | |||||
| Conversion Rates | |||||
| Influence Patterns | |||||
| Customer Analysis | |||||
| Customer Prioritization | |||||
| Customer Segmentation | |||||
| Customer Experience | |||||
| Customer Segmentation Customizable | |||||
| Social Graph Analysis External | |||||
| Social Graph Analysis Internal | |||||
| Mention Workflow Management | |||||
| Workflow Management | |||||
| Audit Trails | |||||
| Business Rules | |||||
| Dashboard | |||||
| Assignment Alerts | |||||
| Predictive Analysis | |||||
| Predictive Social Analysis | |||||
| Contact-Related Alerts | |||||
| Engagement Alerts | |||||
| Event Alerts | |||||
| Real-Time Engagement Dashboard | |||||
| Contact-Related Activity Feed | |||||
| Time-Related Alerts | |||||
| Social Media Publishing | |||||
| Social Media Broadcast | |||||
| Proactive Communication | |||||
| Marketing Outreach | |||||
| Closed-loop Email Response | |||||
| Direct Mail Campaigns | |||||
| Drip Email Campaigns | |||||
| Email Marketing | |||||
| Multi-Channel Marketing Capabilities | |||||
| Response Management | |||||
| SMS Mobile Marketing Campaigns | |||||
| Support for Word-of-Mouth Marketing | |||||
| Web Marketing | |||||
| Web Registration | |||||
| Off-Domain Community | |||||
| Off-Domain Community | |||||
| Social Media Monitoring Results | |||||
| Detailed Listening Dashboard | |||||
| Flexible search structure | |||||
| Customized Reports | |||||
| Detailed Listening Dashboard Configuration | |||||
| Detailed Listening Dashboard Customization | |||||
| Mention Aggregation | |||||
| Sentiment Reporting | |||||
| Trend Analysis | |||||
| Drag and Drop Social Media Report Builder | |||||
| Report Scheduler | |||||
| Theme Clouds | |||||
| Brand Comparisons | |||||
| Social Media Listening Scalability | |||||
| Product Consulting | |||||
| Customized Development | |||||
| Implementation prep (data migration, etc.) | |||||
| Product Consultation | |||||
| Product Extension & Integration Services | |||||
| Product Implementation | |||||
| Product ROI | |||||
| CRM Integration | |||||
| CRM API Integration | |||||
| CRM Integration | |||||
| CRM Integration Self-Customization | |||||
| HighRise Integration | |||||
| Microsoft Dynamics Integration | |||||
| Native Salesforce Integration | |||||
| NetSuite Integration | |||||
| Salesforce Sales Cloud Integration | |||||
| Sugar CRM Integration | |||||
| Zoho Integration | |||||
| Application Integration | |||||
| Apps Directory | |||||
| Content Management Integration | |||||
| Content Repository Integration | |||||
| ERP Integration | |||||
| Employee Directory Integration | |||||
| Enterprise Search Integration | |||||
| Salesforce Automation Integration | |||||
| System Integration (Other) | |||||
| Web Analytics Integration | |||||
| Email Integration | |||||
| Outbound Emails | |||||
| Bulk Email Capability | |||||
| Email Templates | |||||
| Gmail Integration | |||||
| Outlook Integration | |||||
| Email and Workflow Integration | |||||
| Email Integration (Other) | |||||
| Lotus Notes Integration | |||||
| Security | |||||
| Centralized Security Policy | |||||
| Data Encryption | |||||
| Data Encryption at Rest | |||||
| LDAP Integration | |||||
| Marketing and CRM Integration | |||||
| Automatic CRM Object Creation | |||||
| CRM Data Prioritization | |||||
| CRM Data Triggers | |||||
| Contact Passing | |||||
| Custom CRM Fields Sync | |||||
| Integrated Campaign Reporting | |||||
| Opportunity Report Synchronization | |||||
| ROI Integration | |||||
| Microsoft Integration | |||||
| MS Office Integration | |||||
| Microsoft Office Connectors | |||||
| Microsoft Windows Compatible | |||||
| Microsoft Windows Vista Business Edition Compatible | |||||
| SharePoint Connectors | |||||
| API Support | |||||
| API | |||||
| API Authentication via Secure Token | |||||
| API Updates | |||||
| Application Directory | |||||
| Customizable API | |||||
| REST-based API | |||||
| SOAP-based API | |||||
| Services API | |||||
| API Workflow Diagrams | |||||
| Access Controls | |||||
| Role-Based Access Control | |||||
| Disable External Sharing | |||||
| Externally Share Documents | |||||
| Okta Application | |||||
| Privacy Access Layer | |||||
| Privacy Management | |||||
| Revoke Access to Externally Shared Documents | |||||
| Single Sign-On | |||||
| Single Sign-On with Microsoft Active Directory | |||||
| Social Single Sign-On | |||||
| Two-Factor Authentication | |||||
| User Management | |||||
| Mark as Official and Read-Only | |||||
| Community Hosting | |||||
| B2B Communities | |||||
| B2C Communities | |||||
| Corporate Autonomy | |||||
| Customer or Partner Hosted | |||||
| External Communities | |||||
| Internal Communities | |||||
| Sharing Files and Content | |||||
| Blogs | |||||
| Browser File Sharing | |||||
| Desktop File Synchronization | |||||
| Drag and Drop Sharing | |||||
| External Wikis | |||||
| Files Full-Text Searchable | |||||
| Internal Wikis | |||||
| Microblogging | |||||
| Publish Conversations | |||||
| Really Simple Syndication (RSS) | |||||
| Revision History | |||||
| Upload Audio | |||||
| Upload Documents | |||||
| Upload Other Files | |||||
| Upload Photographs | |||||
| Upload Video | |||||
| Files Directory | |||||
| Community Collaboration | |||||
| Calendaring | |||||
| Co-Editable Documents | |||||
| Collaboration Auto-Save | |||||
| Collaborative Engineering Software | |||||
| Content-Enabled Vertical Applications | |||||
| Document Collaboration | |||||
| Event Management | |||||
| Multiple Users Identified | |||||
| Offline Processes | |||||
| Real-Time Edits | |||||
| Tracked Changes | |||||
| Web Content Management | |||||
| Community Communication | |||||
| Audio conferencing | |||||
| Community E-mail | |||||
| Discussion forums | |||||
| E-mail integration | |||||
| Embedded Surveying | |||||
| Instant Messaging | |||||
| Multiplatform Widget Support | |||||
| Presence Technologies | |||||
| Real-Time Screen Sharing | |||||
| Survey Publishing | |||||
| Videoconferencing | |||||
| Language Translation | |||||
| Content Moderation | |||||
| Automatic Moderation | |||||
| Manual Moderation | |||||
| Moderation Flags | |||||
| Judgments | |||||
| Comments | |||||
| Other Reviews | |||||
| Product Reviews | |||||
| Ratings | |||||
| Recommendations | |||||
| Social Media Sharing | |||||
| Broadcast Sharing | |||||
| One-Click Sharing | |||||
| Automatic Link Shortening | |||||
| Social Media Sharing of Reviews | |||||
| Collaboration Dashboard | |||||
| Dashboards | |||||
| Consolidated Activity Streams | |||||
| Universal Search | |||||
| Alerts | |||||
| Bookmarking | |||||
| Community Activity Streams | |||||
| Customizable Dashboard | |||||
| Subscribe | Yes, the knowledgebase is tailored to the customer... more | ||||
| Tagging Content | |||||
| Activity Relevance Algorithms | |||||
| Prioritization of Unread Files/Messages | |||||
| Single Inbox for All Activity | |||||
| Rich Media | Rich content, including graphics and videos, deliv... more | ||||
| Social Networking | |||||
| Social Profiles | |||||
| Searchable Social Profiles | |||||
| Automated Groups | |||||
| Configurable Groups | |||||
| Recommended Social Contacts | |||||
| Social Network Integration | |||||
| Social Network Profiles | |||||
| Community Incentives | |||||
| Contests | |||||
| Games | |||||
| Loyalty Features | |||||
| Customer Self-Service Portal | |||||
| 24/7 Customer Self-Service Options | |||||
| Community Knowledge Center | |||||
| Image Capture and Forms Submission | |||||
| Knowledge Center Integration | |||||
| Peer to Peer Resolution | |||||
| Self Service Integration | |||||
| Self Service Portal | |||||
| Service Ticket Tracker | |||||
| Support Responses Transferable to Knowledge Base | |||||
| E-Learning | |||||
| Learning Management Systems | |||||
| Virtual Classrooms | |||||
| Content Management | |||||
| Content Calendar | |||||
| Content Integration | |||||
| Content Protection | |||||
| Search and Information Access | |||||
| User Analysis | |||||
| Productivity Analysis | The platform reports on customer service agents an... more | ||||
| Marketing Analysis | |||||
| Buying Behavior Analysis | |||||
| Campaign Analytics | |||||
| Closed-Loop Reporting | |||||
| Customer Value Analysis | |||||
| Customized Marketing Reports | |||||
| Data-Mapping for Marketing Analysis | |||||
| External Data Scrape for Marketing | |||||
| Intelligent Data Cleansing | |||||
| Marketing Campaign ROI | |||||
| Nurturing Analysis | |||||
| Revenue Tracking | |||||
| Timed Marketing Stages | |||||
| Platform Integration | |||||
| Embedded Workflow Capability | |||||
| Infrastructure Neutrality | |||||
| Uses Social Standards | |||||
| OAuth | |||||
| Open Graph Integrations | |||||
| OpenID | |||||
| OpenSocial | |||||
| OpenSocial Support | |||||
| Social Profile Aggregation | |||||
| Social Graph Scrape | |||||
| Social Profile Integration | |||||
| Facebook Profile Import | |||||
| Facebook Profile Link | |||||
| Google Profile Import | |||||
| Google Profile Link | |||||
| LinkedIn Profile Import | |||||
| LinkedIn Profile Link | |||||
| Twitter Profile Import | |||||
| Twitter Profile Link | |||||
| Skype Profile Link | |||||
| YouTube Profile Import | |||||
| YouTube Profile Link | |||||
| Contact Aggregation | |||||
| Contact Import from CSV | |||||
| Demographic Scrape | |||||
| Contact Import from PSV | |||||
| Contact Import from TSV | |||||
| Contact Sharing | |||||
| Enterprise Contact Sharing | |||||
| Shared Email Correspondence | |||||
| External Contact Sharing | |||||
| Contact Updates | |||||
| Automatic Contact Updates | |||||
| Manually Enter Contacts | |||||
| Batch Contact Updates | |||||
| Contact Accuracy Algorithms | |||||
| Contact Communication Monitoring | |||||
| Contact Monitoring | |||||
| Customer Support Ticket Logs | |||||
| Email Logs | |||||
| Event Attendance Logs | |||||
| Facebook Logs | |||||
| LinkedIn Logs | |||||
| Personal Contact Interactions | |||||
| Phone Logs | |||||
| Twitter Mention Logs | |||||
| Website Interaction Logs | |||||
| Instant Message Logs | |||||
| Contact Profiles | |||||
| Contact Template | |||||
| Custom Contact Fields | |||||
| Individual Relationships | |||||
| Profile Tracked Changes | |||||
| Running Notes | |||||
| View Purchasing History | |||||
| Organization Relationships | |||||
| Contact Search | |||||
| Contact Search | |||||
| Contact filtering | |||||
| Contact Analysis | |||||
| Contact Analytics | |||||
| Contact Portfolio Analytics | |||||
| Marketing Campaign Design | |||||
| Campaign Design | |||||
| Campaign Design Auto-Complete | |||||
| Campaign Flow with Page Visits | |||||
| Campaign Flows with Download Activity | |||||
| Campaign Flows with Email Click-Throughs | |||||
| Campaign Flows with Form Completion | |||||
| Campaign Flows with Prospect Selection | |||||
| Campaign Planning | |||||
| Drag-and-Drop Campaign Design | |||||
| Marketing Campaign A/B Testing | |||||
| Marketing Campaign Illustration | |||||
| Modifiable Campaign Flow | |||||
| Parallel Campaign Workflows | |||||
| Campaign Management | |||||
| Support for Brand Management | |||||
| Trade Promotion Management | |||||
| Loyalty Management | |||||
| Loyalty Analytics | |||||
| Loyalty Management | |||||
| Targeted Marketing Outreach | |||||
| Activity-Based Segmentation | |||||
| Explicit Profile Segmentation | |||||
| Form-Triggered Campaign Additions | |||||
| List Combination | |||||
| List Creation | |||||
| List Segmentation | |||||
| Multiple Suppression Lists | |||||
| Targeted Campaign Capabilities | |||||
| Targeted Fax | |||||
| Marketing Campaign Reports | |||||
| Campaign Monitoring | |||||
| Customized Marketing Campaign Reports | |||||