Computer and Network Security
Computer & Network Security
Information Technology & Services
I am a software professional dedicated to enhancing, growing and leveraging the positive customer experience. I believe that a satisfied customer is a loyal customer and, ultimately, a strong source of future revenue growth. I have extensive experience with marketing campaign management and execution, reference program management, webcasts, tradeshows, corporate and user conventions and loyalty programs such as Net Promoter Score (NPS).
Other skills include social media, copy, case study interview and development, collateral, direct mail, electronic mail, and web events.
Prior experience includes ERP software, internet security software and managed security services.
Customer marketing, installed base marketing, Customer Programs and Installed Base revenue growth strategies. Case studies, webcasts, product launch, product integration, direct and email campaigns, customer reference program, conference planning, user groups, account management, client retention, client/customer support, channel support, sales support, branding, customer loyalty programs.
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