Experience

• Rank: 1 of 3 Score: 100%

  Alterian SM2

  Alterian SM2 is a business intelligence solution that provides insight into social media and lets you tap into a new kind of data resource; your cust...

• Rank: 1 of 1 Score: 100%

  Appirio Social Enterprise Solutions

  Appirio offers a comprehensive set of technology, services, and communities to help companies achieve the promise of the social enterprise, including...

• Rank: 1 of 2 Score: 100%

  Artesian Buzz Monitor

  Artesian Buzz Monitor helps you tune into the conversation that is happening online so you can track trends and decide upon the best marketing strate...

• Rank: 1 of 2 Score: 100%

  Buddy Media ConversationBuddy

  Create and publish unique, engaging content to both Facebook Walls and Twitter Streams with ConversationBuddy. This tool offers a number of compellin...

• Rank: 2 of 4 Score: 88%

  Cisco WebEx Social

  Note - On June 19th, 2012, Cisco Quad was updated and rebranded as WebEx Social. WebEx Social is a people-centric collaboration platform that accele...

• Rank: 1 of 1 Score: 100%

  Concursive Concourse Connect

  Concourse Connect enables organizations to create dynamic communities to connect various takeholders and manage the entire ecosystem with an integrat...

• Rank: 1 of 2 Score: 100%

  Concursive Concourse Suite

  Concourse Suite is Concursive's dedicated Customer Relationship Management (CRM) product. It is a complete front office solution that integrates CRM...

• Rank: 1 of 1 Score: 100%

  Context Optional Social Marketing Suite

  Social Marketing Suite builds, manages, monitors and measures brand presence across the social web. Context Optional’s Social Marketing Suite is a so...

• Rank: 1 of 1 Score: 100%

  Cornerstone OnDemand Extended Enterprise Cloud

  Organizations count on Cornerstone Extended Enterprise Cloud to deliver training, certification programs and knowledge assets to their extended netwo...

• Rank: 1 of 1 Score: 100%

  Cornerstone OnDemand Learning Cloud

  The Learning Cloud helps you to optimize your talent by delivering highly targeted training of any kind- ensuring that learning initiatives are not r...

• Rank: 1 of 1 Score: 100%

  Cornerstone OnDemand Performance Cloud

  The Performance Cloud helps to align individual goals with departmental objectives and organizational strategy to ensure that workforce activity is t...

• Rank: 1 of 2 Score: 100%

  Hearsay Social

  Hearsay Social is the first social media platform for businesses with many local branches or reps.

• Rank: 2 of 4 Score: 84%

  HootSuite Social Media Dashboard

  Monitor and post to multiple social networks, including Facebook and Twitter using the HootSuite dashboard.

• Rank: 1 of 1 Score: 100%

  IBM Atlas for Lotus Connections

  Atlas for Lotus Connections is a social networking application, available from IBM Software Services for Lotus (ISSL), that allows users to visualize...

• Rank: 1 of 2 Score: 100%

  InQuira Knowledge Platform

  The decision to knowledge-enable your critical business processes is an important one and you want to be sure that the solution you choose can suppor...

• Rank: 1 of 2 Score: 100%

  Involver Platform

  Involver Platform All the technology you need to build and scale your social media marketing campaigns. Create and manage engaging experiences on...

• Rank: 2 of 9 Score: 35%

  Jive Engage Platform

  The Jive Engage Platform integrates the most powerful aspects of social networking software, collaboration tools, community software, and social medi...

• Rank: 1 of 2 Score: 100%

  Lithium Community

  The Lithium Community Platform helps brands to identify, motivate, and empower online and mobile social customers wherever they are, turning people i...

• Rank: 1 of 2 Score: 100%

  Lithium Customer Intelligence Center

  Lithium Customer Intelligence Center provides a one-stop place for analyzing and managing social activity across Lithium Communities, Facebook, Twitt...

• Rank: 1 of 2 Score: 100%

  Lithium LevelUp for Facebook

  LevelUp is a suite of social applications for the Facebook platform that allows you to create rich, flexible community applications and consumer-fuel...

• Rank: 1 of 2 Score: 100%

  Lithium Social Media Monitoring

  Lithium Social Media Monitoring brings you relevant posts from Facebook, Twitter, and other social media sources in real-time. Users can gain brand ...

• Rank: 1 of 2 Score: 100%

  Microsoft SharePoint

  The capabilities of SharePoint 2010 work together to help companies respond to changing business needs. Using SharePoint 2010, employees can share id...

• Rank: 1 of 2 Score: 100%

  Mzinga OmniSocial Suite

  Mzinga OmniSocial is an enterprise-class social software platform. OmniSocial's capabilities include everything from social networking and collaborat...

• Rank: 1 of 2 Score: 100%

  Mzinga Publisher

  With a simple, web-based user interface and embedded social technologies throughout the authoring platform and its resulting courseware, the Mzinga P...

• Rank: 1 of 2 Score: 100%

  NM Incite BuzzMetrics Exchange

  BuzzMetrics Exchange is a powerful self-service toolkit for social media management that allows you to listen and directly respond to customers. Buzz...

• Rank: 2 of 3 Score: 49%

  NewsGator Social Sites for Microsoft SharePoint 2010

  Social Sites now makes Microsoft SharePoint even more social with SharePoint social networking features that include easy SharePoint integration.

• Rank: 1 of 2 Score: 100%

  NewsGator Tomoye

  The future of communities of practice, collaboration, and social learning is here, and it's called Tomoye. Whether you are a Government agency seeki...

• Rank: 1 of 1 Score: 100%

  OpenText ECM Suite

  The Company’s Open Text ECM Suite brings together the content management capabilities needed to manage various types of enterprise content, including...

• Rank: 1 of 2 Score: 100%

  Oracle CRM On Demand

  Oracle CRM On Demand offers broad capabilities to help organizations drive sales, marketing, loyalty, and service effectiveness.

• Rank: 1 of 1 Score: 100%

  Parature Activity

  Parature Activity manages your support team's most essential activities, ensuring everyone is working at maximum productivity, tasks are completed on...

• Rank: 1 of 1 Score: 100%

  Parature Asset

  Whether it's laptops, phones or PDAs, your IT assets represent a large, dispersed investment across your organization. Parature Asset provides meani...

• Rank: 1 of 2 Score: 100%

  Parature Chat

  With Parature Chat, your end users engage in live question and answer sessions direct with your support representatives for improved first contact re...

• Rank: 1 of 3 Score: 100%

  Parature Contact

  Tracking activity at the account level is key to growing your business relationships. Parature Contact works as a central repository for your accoun...

• Rank: 1 of 2 Score: 100%

  Parature Download

  Sometimes it takes an image or video file to give your customers the complete answers they need. Parature Download gets the documents your customers...

• Rank: 3 of 3 Score: 27%

  Parature Feedback

  Parature Feedback provides a fully integrated means for you to easily and efficiently obtain valuable customer feedback from multiple support channel...

• Rank: 1 of 2 Score: 100%

  Parature Forum

  With Parature Forum you provide an open, accessible place for your end users to network and discuss what's most important to them. And by providing ...

• Rank: 1 of 2 Score: 100%

  Parature Knowledgebase

  The first go-to spot on your portal for customers to help themselves to documentation, product briefs, answers to FAQs, and the very latest informati...

• Rank: 1 of 2 Score: 100%

  Parature Portal

  Parature PortalTM provides a 24/7 professional, personalized external support portal that matches your customers’ unique needs. From day one, your p...

• Rank: 1 of 1 Score: 100%

  Parature Product

  Parature Product lets you provide the most personalized support based on the specific products your customers have purchased. Automatically filter t...

• Rank: 1 of 2 Score: 100%

  Parature Report

  Whether you need to gauge the performance of your support team, the value of your knowledgebase content, or the overall quality of your products and ...

• Rank: 1 of 3 Score: 100%

  Parature Survey

  Parature Survey lets you easily measure customer satisfaction and keep tabs on quality assurance anytime, while maintaining a quality customer experi...

• Rank: 1 of 2 Score: 100%

  Parature Ticket

  Parature Ticket trouble ticket software is a fully integrated lifecycle ticket management system that allows you to track, route, and resolve custome...

• Rank: 1 of 2 Score: 100%

  Parature for Facebook

  Facebook is one of the Web's most dominant customer communities, and the Facebook page is rapidly becoming the #1 destination for conversation, commu...

• Rank: 1 of 3 Score: 100%

  RightNow CX Cloud Platform

  Built to be specifically focused on delivering exceptional customer experiences across all channels of interaction. We purposely built our Cloud-b...

• Rank: 1 of 3 Score: 100%

  RightNow Contact Center Experience

  RightNow Contact Center Experience enables end-to-end management of the customer experience by unifying customer data, contextual knowledge and inter...

• Rank: 1 of 2 Score: 100%

  RightNow Engage

  Using closed-loop marketing and integrated analytics, RightNow engage enhances the customer experience by leveraging a business toolset that delivers...

• Rank: 2 of 3 Score: 16%

  RightNow Social Experience

  RightNow Social Experience enables brands to harness consumer influence and passion in service of the brand. From social media monitoring to branded...

• Rank: 2 of 2 Score: 28%

  RightNow Web Experience

  RightNow Web Experience gives customers access to your organization from their desktop or smartphone. Web Experience allows your customers to serve...

• Rank: 1 of 2 Score: 100%

  Saba Enterprise Social Networking

  Saba Social Networking transforms the workplace by enabling knowledge sharing and highly connected communities of employees, partners, and customers.

• Rank: 1 of 2 Score: 100%

  Saba Online Collaboration Suite

  Saba’s online collaboration solutions combine web and video conferencing with business social networking in a Cloud platform to drive real-time and s...

• Rank: 1 of 7 Score: 100%

  Salesforce Chatter

  Chatter, released in June 2010, is a real-time collaboration platform for users. The service sends information proactively via a real-time news strea...

• Rank: 1 of 2 Score: 100%

  Salesforce Radian6

  With Radian6, you can listen to what people on the public social Web are saying about your brand, company, competition, and industry. You can then me...

• Rank: 1 of 3 Score: 100%

  Salesforce Sales Cloud

  Sales force automation from salesforce.com is the ideal sales tool, optimizing the full spectrum of sales activities: lead management and distributio...

• Rank: 1 of 3 Score: 100%

  Salesforce Service Cloud

  Provide fast, responsive service across every channel — from the call center to the social Web.

• Rank: 1 of 1 Score: 100%

  SimplyBox Suite

  SimplyBox changes enterprise communications by merging ease of use with a decentralized approach to collaboration. SimplyBox empowers the user to co...

• Rank: 1 of 2 Score: 100%

  Socialtext 5.0

  With Socialtext 5.0, you'll find a simple and elegant, state-of-the-art user experience designed to make it as easy as possible for employees to crea...

• Rank: 1 of 2 Score: 100%

  Sword Ciboodle Ciboodle Crowd

  Ciboodle Crowd empowers companies to develop relationships with their customers, as well as providing a customer forum that encourages peer to peer d...

• Rank: 1 of 3 Score: 100%

  Sword Ciboodle Ciboodle Flow

  Ciboodle Flow, which is case and workflow management software, makes it easy for businesses and customers to initiate and track all customer service ...

• Rank: 1 of 2 Score: 100%

  Sword Ciboodle Ciboodle Live

  From a simple knowledge search to a more complex inquiry, Ciboodle Live provides a highly personalized self-service experience while avoiding the cos...

• Rank: 1 of 2 Score: 100%

  Sword Ciboodle Ciboodle One

  A console for interacting with customers for contact center agents and a window into the customer for back office experts, Ciboodle One provides a 36...

• Rank: 1 of 1 Score: 100%

  Sword Ciboodle Ciboodle Platform

  The foundation on which Ciboodle One, Ciboodle Flow, and Ciboodle Live are built, the Ciboodle Platform is a comprehensive customer management softwa...

• Rank: 1 of 4 Score: 100%

  Sysomos HeartBeat

  Heartbeat is a cost-effective, real-time social media monitoring and measurement tool. Heartbeat provides constantly updated snapshots of online conv...

• Rank: 1 of 2 Score: 100%

  Telligent Analytics

  Telligent Analytics is social intelligence software that analyzes and measures community activity so that you can glean valuable insights about how y...

• Rank: 1 of 3 Score: 100%

  Telligent Community

  Telligent Community (formerly Community Server), built on the Telligent Evolution platform, is Telligent's flagship product. It was first introduced ...

• Rank: 1 of 2 Score: 100%

  Telligent Enterprise

  Telligent Enterprise is social community software designed for flexibility in building employee-facing communities that drive collaboration and accel...

• Rank: 1 of 2 Score: 100%

  Telligent Evolution

  Telligent Evolution is an innovative social community platform that allows organizations to create applications to help them listen to and engage int...

• Rank: 2 of 5 Score: 28%

  UserVoice Full Service

  UserVoice Full Service™ combines the power of UserVoice Feedback’s feedback forums with the simplicity of UserVoice Helpdesk’s case tracking tools in...

• Rank: 1 of 2 Score: 100%

  Visible Intelligence

  Visible’s social media monitoring and analytics platform, Visible Intelligence™, enables you to get insight into the currents of communication throug...

• Rank: 1 of 2 Score: 100%

  Vitrue Social Relationship Management Platform

  Vitrue's SRM platform is a software-as-a-service (SaaS) technology that allows marketers to publish and engage fans and customize a brand’s look, fee...

• Rank: 1 of 13 Score: 100%

  Yammer

  Yammer is brings together all of a company’s employees inside a private and secure enterprise social network. Although Yammer is as easy to use as co...

• Rank: 1 of 3 Score: 100%

  Zoho CRM

  Zoho CRM offers you a complete customer relationship life-cycle management sofrware for managing Sales, Marketing, Customer Support, and Inventory ac...