Jobs @ Ombud

Have Skills? Like to Have Fun? Join Us

We’re hiring!

Do you want to change how the enterprise researches and purchases business solutions? Do you enjoy building great software with developers and designers who seriously care about their product? Do you like to have fun? Read on!

Ombud is redefining how enterprises research, select, and implement technology. Today, worldwide Information Technology spending is a $3.8 Trillion market. Ombud has one humble goal: to manage 1% of Global IT purchasing decisions in the next 60 months.

Ombud is a privately funded company headquartered in Denver, Colorado. The company was founded in the spring of 2011 by a team of friends and executors who have built some great software institutions, i.e., one of our founders is the CEO of Cloudera. The name, Ombud, is derived from Ombudsman, "a person who acts as a trusted intermediary between an organization and some internal or external constituency while representing not only but mostly the broad scope of constituent interests." We are building a platform to do just that at Ombud.

What are we offering?

  • Competitive salary (we've got funding)
  • Early-stage Equity (everyone should share in our success)
  • Full health benefits (nobody likes being sick)
  • Generous vacation policy (avoid burnout, pursue your follies)
  • Office in the heart of downtown Denver (great choices for food, vibrant community)
  • Custom brews crafted by our team (award-winning, in fact)

Current Openings

Customer Success Manager

We are looking for advocates who have experience engaging within user communities and providing customer support. The team addresses day-to-day customer needs, collecting customer feedback, establishing and maintaining a constructive community, and analyzing the users’ activity and preferences in order to propose follow-on, value-added functionality. You should be very comfortable with listening to customers, providing excellent communication and dedicated to 100% customer retention.

You have

  • BA/BS (a technical field or management is a plus)
  • Superior communication and interpersonal skills. Must be patient, mature, diplomatic, and personable
  • Take pride in diagnosing and resolving customer service issues
  • Strong analytical and problem-solving skills. Experience analyzing customers’ business problems and recommending product solutions
  • Possess the organization skills to efficiently manage a customer service caseload. Experience with a customer service platform desired
  • Coordinate across a matrix structure of technology and business teams
  • Ability to multi-task under time constraints
  • Online customer experience or online product management strongly desired
  • Experience developing social products, technologies and platforms is a plus
  • Experience using a CRM solution (Salesforce, SugarCRM, etc)

Your Responsibilities

  • Engaging with users one-on-one, working closely with enterprise customers to understand business challenges and design appropriate solutions
  • Documenting, organizing, and responding to user suggestions in a timely manner
  • Identifying repeated issues and root causes and making recommendations for continuous improvement
  • Analyzing user activity to identify those functions that are most valued and those that are not meeting the users’ needs
  • Establish shared vision across the online community by enforcing online community rules and implementing moderation procedures as needed
  • Facilitating constructive community discussions
  • Coach and mentor other customer success managers in customer engagement best practices

Full-Stack Developer

You have

  • A BS or MS in Computer Science, Engineering, a related technical discipline or equivalent experience (You must know the difference between graph theory and graph paper)
  • Coding proficiency in at least one language (we use Java and Groovy)
  • Several years of experience with SQL and NoSQL databases
  • Experience with cloud infrastructure (like Amazon EC2)
  • Sharp and tenacious troubleshooting skills
  • Personal motivation and the drive to execute with minimal guidance
  • Good hygiene and you enjoy late nights perusing through GitHub for a project to fork

Your skills

  • MySQL, Hibernate, and HBase
  • One or more web app frameworks (like Ruby on Rails, Groovy/Grails, or Python/Django)
  • Configuration and maintenance of common server applications (like Tomcat and Apache)
  • Linux and TCP/IP network fundamentals
  • Version control with git

Your Responsibilities:

  • Build robust and impactful tools and systems
  • Design and implement new and exciting features
  • Build integration points with other systems and tools utilizing web services and APIs
  • Develop and review system architectures, capacity plans, tooling needs, automation plan and product launch plans
  • Manage our back-end services (Hadoop, HBase, Solr, MySQL, Tomcat, Apache, EC2)
  • Identify and address capacity-related issues proactively

Code samples, GitHub accounts or portfolios will be a major component of the selection process.

Inside Sales - Account Development Representative

Ombud is seeking a sales professional to join our growing company. In this role, you will work directly with top brands and Ombud’s executive team to deliver solutions that change the way enterprises research, select, and implement technology solutions.

Ideal candidates can execute on an inside sales strategy, build deep client relationships, leverage the Ombud platform to provide actionable insights, and manage productivity-enhancing projects. We also look for candidates who enjoy solving complex problems through marketing and analytical excellence, synthesizing disparate pieces of information into concrete recommendations. You should have a deep passion for technology and consider yourself a thought leader who connects others to new ways of doing business.

You have

  • A Bachelors or Masters degree
  • 2+ years experience
  • A can do attitude and you are a self-starter with the ability to work in a fast paced, start-up environment
  • Excellent written and oral communication skills
  • Experience cold calling and carrying a quarterly sales quota
  • A strong interest to build something new and do it well
  • Absolute humility and you leave your ego at the door
  • Experience using a CRM solution (Salesforce, SugarCRM, etc)

To Apply

Send a PDF of your resume to and let us know what you're passionate about outside of work.

Please don’t apply if you are recruiter, offshore developer, or a contractor looking for remote/telecommuting work.